Have you tried sending a snap on Snapchat, and it fails to send, even when you retry? This is a common issue that leaves many Snapchat users wondering what they should do, considering the app doesn’t feature a direct way of removing failed snaps from conversations.
Fortunately, there are several workarounds to delete the Snapchat failed to send to one person. We’ve listed them below. So, keep reading to learn more.
Why Snapchat fails to send your snap
Before we get to the solutions, let’s look at the possible reasons for the failed snap on Snapchat. They include:
- Poor internet connection: When your Wi-Fi or mobile data connection is weak, snaps will fail to send. In most cases, this is solved by connecting to a stable network.
- App cache storage issues: Accumulation of the app cache could also prevent sending snaps.
How to delete a snap that failed to send
Follow these steps to delete a snap that has failed.
1. Clear the conversation
The first option is to clear the entire conversation. In the process, you’ll remove the snaps that fail to send. Follow the steps below:
- Turn on your internet connection and make sure it’s working properly.
- Launch your Snapchat.
- Open the chat with the failed snap.
- Click on the Bitmoji/profile icon of the person you were sending a snap to. It’s in the top-left corner.
- When their profile page opens, click on the gear icon in the top-right corner. This will open up the menu.
- Scroll down the menu and select “Clear conversation.” In some cases, you’ll find it under “Privacy.”
- A prompt will appear with “Clear” or “Cancel” options. Select “Clear.”
Now that the chat and the failure to send snaps under it are deleted, try and send a new snap to the same Snapchat profile to ensure that the problem is solved.
2. Logout from your Snapchat
This is arguably the simplest way to get rid of a snap that fails to send. When you log out of your Snapchat account, the app refreshes and clears all the errors. The snaps that failed to send will be gone once you log back into the account.
If you don’t know how to logout follow the guide below:
- Open the Snapchat app.
- Tap on the Bitmoji/Profile icon.
- Tap on the Settings/Gear icon.
- Scroll to the last option and tap on “Logout.”
- Wait a few minutes or reboot your phone, then tap on “Log in.”
- Enter your username and password.
Open the chat with the failed to send Snap and check if it’s deleted.
NOTE: Your chats and snaps won’t be affected. So, don’t worry about losing the Snapchat account or any valuable data.
3. Clear cache
Clearing cache is the most reliable solution for deleting a failed snap. It eliminates all the temporary files stored in your application and the failed junk messages. Here are our guides for deleting cache.
How to delete Snapchat cache for Android
- Open the Settings app on your device.
- Scroll down and tap on “Apps.”
- Next, select “Manage Apps.”
- Scroll through the apps until you find Snapchat.
- Tap on “Snapchat” to open its menu.
- Go to the bottom and tap on “Clear cache.”
- Open the app to see if the messages are gone.
How to clear Snapchat cache for iOS
- Launch Settings on your device.
- Scroll down and tap on “Safari.”
- Go to the bottom and tap on “Clear history and website data.”
- Confirm that you want to “Clear history and data.”
- Once the process is done, open your Snapchat and check if the failed snaps are gone.
Ideally, you can delete the Snapchat cache through the app using the steps below:
- Open Snapchat on your phone.
- Tap on the Bitmoji at the top of the screen.
- Tap the “Settings” icon.
- Scroll down and look for “Account Action.”
- Underneath “Account Action,” you’ll see “Clear cache.” Tap on it.
- The app will clear all the cache and close automatically when it’s done.
- Launch the app to confirm the failed snaps have been deleted.
Clearing cache doesn’t harm important app data. In fact, the app registers improved performance without the junk files.
If the snap that failed to send won’t go away even after trying the three solutions above? Then you can try the following options:
1. Uninstall and reinstall Snapchat
Deleting and reinstalling your Snapchat app will help to solve system errors and bugs that prevent snaps from sending. Most importantly, you’ll get rid of failed to send notification on chats.
2. Long press the failed to send Snap
Some Snapchat users who encountered the failed to send snaps on their chats recommend long-pressing the message until you see “Remove failed message.”
Tap on it, and you’ll see a popup message asking if you want to remove the failed snap. Tap “OK” to confirm.
You should try this method out and see if it works.
How to prevent a failed Snap
To avoid dealing with failed snaps on Snapchat in the future, you can do the following:
- Ensure your internet is working properly when you send snaps.
- Update your Snapchat app.
- Update your iOS or Android software to the latest versions.
- Clear app cache often.
- Turn off VPN.
- Review app permissions like accessing your network.
If you ever find yourself in a situation where you’d rather delete than cancel a failed snap on Snapchat, these solutions should help you get the job done. The best part is that they’re simple and fast to execute.
Alex is an IT technician who shares his experiences with Apple devices occasionally. He has a collection of Apple devices (from iPhone 4) and has recently started trying out Android.
IG: @I M_Alex