How to fix FaceTime connection issues

FaceTime is great for communicating with friends, family, and colleagues. Despite its video calling feature, FaceTime can experience problems. There have been several complaints from iPhone users about FaceTime not working, from Wi-Fi and data connection to issues with the camera.

If you are reading this article, your FaceTime may be experiencing connection issues and you do not know the way forward. You need not worry because this article has reasons why your FaceTime is experiencing connection issues and how you can solve them.

Troubleshoot FaceTime connection issues

To troubleshoot FaceTime connection issues:

1. Check the Internet connection

As simple and basic as it sounds, FaceTime is not working on Wi-Fi because it is not connected to the internet. You can choose to connect to FaceTime using Wi-Fi or a cellular data connection. Here’s how you can activate Wi-Fi or data connection on your iPhone:

  • Go to Settings.
  • Go to Cellular.
  • Turn on the toggle next to Cellular data to connect to cellular data.

To confirm Wi-Fi connection on your Apple device:

  • Go to Settings.
  • Select Wi-Fi and check whether it is turned on and connected to an active data plan.

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2. Restart the device

Restarting your phone is known to solve many phone issues. It mainly solves the application’s glitches and malfunctioning.

How to restart an Apple device:

  • Press and hold the Volume Up button, then release it.
  • Press and hold the Volume Down button, then release it.
  • Press the Power button until the Apple logo appears on the screen.

3. Update your phone to the latest iOS

ios update

Your FaceTime may be experiencing connection issues because your iOS is outdated. This is because your current FaceTime is incompatible with the outdated system software. To solve this, update the iOS using the following steps:

  • Go to Settings.
  • Select General.
  • Select Software Update and check for the latest iOS update. If there is one, select Install Now.

4. Sign out of FaceTime and then sign in

Sometimes signing out of FaceTime then signing in is necessary to restart your account. Below are steps on how you can fix a FaceTime connection:

  • Go to Settings.
  • Go to FaceTime.
  • Select the email address that is next to the Apple ID.
  • Sign out of your FaceTime account and then restart your phone.

When it is turned on, you can sign back in through the following steps:

  • Go to Settings.
  • Open FaceTime and select Use Your Apple ID for FaceTime.

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5. Reset the Network Settings on your device

Another reason why you may get a poor connection error on FaceTime is because of network issues. Your Wi-Fi or cellular data is either running slowly or there are too many people connected to the network. The simple solution to this is to reset the device’s network settings by:

  • Go to the Settings app.
  • Select General and then Reset.
  • Select Reset Network Settings. It will prompt you to enter your passcode to confirm the reset.
  • Select Reset Network Settings again to complete the process.

6. Check the Apple servers

There are some cases where FaceTime has connection issues because the Apple services are down. In such a situation, you are experiencing this issue with other Apple users.

The Apple servers may be experiencing technical or service problems hence the app failing. You can visit the Apple System Service page to check whether FaceTime is experiencing technical problems.

7. Reduce the number of people on group FaceTime

FaceTime allows you to group FaceTime with 32 people on a single call. It is not the same with an older or outdated device, which lags and fails to connect a call. To solve this, you can try calling one person and adding members to your Group FaceTime.

You also need to check whether your device is compatible with group FaceTime. Your device should be running on iOS 12.1.4 or later versions. Make sure to update iOS.

What if my FaceTime still does not work?

If you have tried all these fixes and your iPhone shows a poor connection issue on FaceTime, you can use other alternative video calling apps.

You can also seek professional help from Apple Customer Support and troubleshoot the problem. Another option is to contact your carrier service provider if you notice a network problem.