For music lovers, Spotify is an essential app for listening to music and podcasts during day-to-day activities. The iPhone app is loved for its vast music libraries and over 70 million song tracks. Its podcast database is likewise vast.
The problem, however, comes in when your Spotify keeps crashing when you open the app or play a song. Unfortunately, it can be hard to know the cause of the problem.
In this article, we have highlighted why your Spotify keeps crashing on your iPhone and troubleshooting ways to solve them.
6 ways to fix Spotify when it keeps crashing on iPhone
When Spotify crashes on iPhone, it is down to a few factors that we have addressed here. We’ve also provided a detailed step-by-step procedure for troubleshooting each problem.
1. Restart your Spotify app
Most of the time, the Spotify app crashes because of system glitches and bugs that prevent it from running smoothly. The first solution to this issue is to force close and restart the app.
To force close an app on iOS:
- Swipe up from the bottom of the homescreen and hold at the center
- Swipe right to locate the app
- Finally, swipe up the app to close it
To restart the app, go to the homescreen or app library, search for the app, and tap on it.
Check to see if the problem has been resolved.
2. Sign out of Spotify and sign back in
Alternatively, you can try to log out of Spotify and then log back in. Below are the steps on how to log out and then back into Spotify:
- Tap on the Spotify app
- Tap on Settings with a gear icon at the top right corner of the screen.
- Scroll down through the settings menu and tap on Log Out.
- Once you’ve logged out, tap the app and the Log in button to sign in again.
3. Restart your iOS
Another reason your Spotify freezes on iPhone is that the device’s operating system is experiencing system glitches. Restarting your iPhone will help clear them out and stop Spotify from crashing.
Below are steps on how to restart an iPhone:
- Press and release the Volume Up button.
- Press and release the Volume Down button.
- Press the side button until the power slider appears on the screen.
4. Uninstall the Spotify app
If the Spotify app keeps closing and displaying an error message every time you open it, it is best that you uninstall and then reinstall the app. The app may be corrupted or incompatible with the software on the device.
The following are steps on how to uninstall and reinstall the Spotify app on your device:
- Go to the home screen of the device.
- Long press on the Spotify app until a small menu appears on the screen.
- Tap on Remove App or Uninstall.
- A pop-up message will appear in which you should tap on Delete App.
- Next, visit the App Store and search for Spotify in the search box.
- Tap on Install to install and download the app on your device.
5. Reset your device’s network settings
There is an instance where Spotify can act differently when you change from one network to another. This involves changing from a public network to a private one and vice versa. You can therefore try connecting to a strong or reliable internet connection.
You can disconnect and reconnect your Wi-Fi connection or restart your router. Later, check whether Spotify is operating normally or experiencing the same issue.
6. Update your device’s operating system
An old or outdated operating system may not be compatible with the app, so Spotify closes randomly. Updating iOS may help solve this problem.
Below are the steps on how to update your iOS device:
- Go to Settings.
- Select General in the Settings options.
- Go to Software Update and check for a software update. If there is an update, download and install it.
Alex is an IT technician who shares his experiences with Apple devices occasionally. He has a collection of Apple devices (from iPhone 4) and has recently started trying out Android.
IG: @I M_Alex