Right after the release of the iOS 10 update, there have been complaints about the Touch ID not working on the iPhone. The problems seem to persist with the new iOS 11. This guide brings together the most common issues that may make it unable for you to complete the Touch ID set up or just use Touch ID in general.
Unable to Activate Touch ID on This iPhone iOS 10 Fix
Here are some compact steps that should help you with your Touch ID.
Clean the Home Button
Sweat, dirt and water may cause the fingerprint sensor to malfunction. Take a clean dry cloth or a good iPhone screen wiper and wipe the home button. Ensure your figure is dry. You try your iPhone 7/ iPhone 6/ iPhone 5/ iPad Touch ID and check if it works.
Force restart your iPhone
Sometimes, a simple fix like this works.
iPhone 7 and later; hold Power and Volume Down buttons simultaneously for 10 seconds. The Apple logo should appear.
iPhone 6 and previous versions; hold the Power and Home buttons simultaneously for 10 seconds. The Apple logo should appear.
Update iOS Version
Glitches are sometimes fixed with iOS update. App problems are usually fixed too. Go to Settings > General > Software Update > Checking for Update > Download > Install latest iOS version.
This will not delete any of your media. Your music, photos and videos will remain intact. It just acts as a refresh option for your iPhone. Go to Settings > General > Reset > Reset All Settings.
Delete and Reset Touch ID
Go to Settings > Touch ID > Passcode > Enter passcode > Select a fingerprint you’ve added and tap on “Delete Fingerprint”. To delete all the fingerprints repeat the above process. Select ‘App a Fingerprint’ and follow the on-screen steps to add the new fingerprints.
Turn off Touch ID then Turn on
Go to Settings > Touch ID > Passcode > Tap iTunes > Tap App Store. You will be asked for your passcode. Turn off iTunes Store and App Store. Restart your iPhone or iPad by pressing and holding the wake button. Go back to Settings > Touch ID & Passcode > iTunes Store & App Store > tap it on.
Update to iOS 10.3.3
Consider getting iOS 10/10.3.3, which is stable and functions well with Touch ID. For iOS 11 users this is a downgrade but it’s worth checking out.
See if the Touch ID is Broken
Check to see if the Touch ID is broken. If it is broken, then repair it first so you can get rid out of this Unable to Complete Touch ID Setup please go back and try again error.
Unable To Activate Touch ID On This Phone After Screen Replacement
Restore with iTunes
All you need to do is plug your phone into computer, once iTunes is opens, put your phone in DFU mode and reset your phone. Delete a finger configuration.
- Open iTunes and plug your iPhone to the computer.
- Hold down Home and Sleep/Wake buttons for almost 10 seconds.
- After 10 seconds, let go of the Sleep/Wake button and continue pressing the Home button till the notification, ‘iTunes has detected an iPhone in recovery mode’.
- Release the “Home” button as well and your iPhone screen will turn black indicating that the device is in DFU mode.
- Restore it with iTunes, click the iPhone icon appearing in iTunes.
- Select ‘Summary’ and click ‘Restore iPhone’ in it.
- Confirm by clicking on “Restore” again.
- Your iPhone will restart.
Alex is an IT technician who shares his experiences with Apple devices occasionally. He has a collection of Apple devices (from iPhone 4) and has recently started trying out Android.
IG: @I M_Alex