Is your iPhone is disabled and you get a notification that you should connect it to iTunes but when you do, it displays a message: “To allow access please respond on your iPhone?” If you are getting this message and your iPhone or iPad doesn’t seem to respond to any command yet it remains disabled, then here’s a list of solutions to help you regain access to your device.
Why does this problem occur?
This problem occurs mostly when your iPhone or iPad is disabled and asks you to connect to your iTunes on your computer. After plugging in the phone, your Mac will display a message asking you to allow the computer to sync info from the iPhone.
Once you press continue, a message appears to indicate that you need to respond on your iPhone, which at this moment is disabled! The problem looks to be a technical glitch from Apple given that they are aware most people who are trying out this solution can’t gain access to their iPhone or iPod.
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How to solve the “please respond on your iPhone” error
One way to solve this problem is to ignore this message. Just wait for the software to finish running on the iPhone and after sometime, you will see a prompt asking you to “trust this computer.” Tap on trust and your device will recover successfully. If this doesn’t happen, use the following method.
Another way to solve this problem is to restore your iPhone into recovery mode. If you have done a backup recently, you don’t have to worry about losing data since you can easily recover it from iTunes or iCloud. Follow the steps below to solve this problem:
- Update your computer’s iTunes to the latest version
- Open iTunes on your computer after the update
- Hold the power button on your iPhone or iPad until a message appears on the screen asking you to “Slide to Power Off”
- Slide to power off your iOS device and wait until the screen goes completely dark
- Plug in your device to your computer using a cable
- Hold the home button until you see the iTunes logo appear on the screen
- A recovery message will appear on your computer. Click Ok to restore
- Select “restore from backup” when prompted. All your data including images and notes will be restored to your iPhone or iPad once the process is complete.
While this process works, it needs your patience. The restoration process can take long sometimes to the extent that you might think nothing is working. However, just leave it that way until it has completely restored.
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What if you have a broken screen or power button?
In the instance that the screen on your device is broken, you can still turn the device off.
Just press the home button and the screen will show some light. Once this happens, hold the power and home button until the screen goes completely dark. Stop pressing them immediately this happens and you will have turned off your device.
If your power button isn’t working, you will need to remove your iPhone’s battery and replace it. However, this will only happen if you have those previous versions that had removable batteries
If your home button isn’t working, you need to have it fixed by an apple specialist before you retry this process.
I hope this tutorial has helped you access your iPhone or connect to iTunes, when it has a smashed screen or the power button isn’t working. If you use these steps and still nothing happens or you can’t unlock your iPhone without a screen, please inform us in the comments below and I’ll try to find another solution for you.
Alex is an IT technician who shares his experiences with Apple devices occasionally. He has a collection of Apple devices (from iPhone 4) and has recently started trying out Android.
IG: @I M_Alex