Have you encountered the error message “this accessory may not be supported” on your iPhone while connecting an accessory? Well, you’re not alone.
Many users have reported a similar issue and didn’t know how to resolve it. In this guide, we’ll show you how to fix the “accessory not supported” error on iPhone.
Reasons the iPhone accessory is not supported
First, let’s understand why the iPhone accessory is supported. The reasons include:
- The accessory is counterfeit (not MFi-certified).
- It is corroded.
- The iOS software has a malfunction.
- The lighting port is dirty, damaged, or broken.
- A connecting cable is dirty, damaged, or broken.
- The power adapter is defective.
- It is not compatible with your iPhone.
- The accessory is outdated
Using the steps below, you can easily diagnose the cause of the error message and fix it immediately.
1. Unplug and reconnect
The first thing to do when you see the error “this accessory may not be supported” is to disconnect and reconnect your accessory.
Simply, tap on “Dismiss” on your screen, then unplug the accessory from your iPhone and plug it in again.
2. Restart your iPhone
Next, you should restart your iPhone to fix software glitches that might be preventing your device from connecting to the accessory.
For iPhone 8 and earlier models, press and hold the power button until the power icon appears on the screen. Swipe it to the right to turn Off the device.
For iPhone X and later models, press and hold the power button and either of the volume buttons until the power icon shows up on the screen. Swipe it to the right across the screen to switch off the device.
After 30 seconds, press and hold the power/side button to turn On your iPhone.
Try and connect your accessory again. If the iPhone charger is not supported error message doesn’t appear then the software glitch was fixed. If it pops up move on to the next fix.
3. Get an MFi-Certified accessory
But, the cost pales in comparison to the damage that a third-party cable might do to your device. Also, there’s the frustration of receiving the “iPhone accessory is not supported” error message all the time.
4. Clean the port and cable
After using your iPhone for a while, it collects pocket lint from carrying it in the pocket, magnetically-attracted debris, and dust. These accumulate in the charging port making it difficult for the cable to fit snugly inside and connect properly. Hence “the accessory may not be supported” error message.
To solve this, you need to clean the port regularly. First, turn Off your iPhone to avoid unnecessary damage. Next, take a toothpick, push pin, paper clip, or fold a paper and use it to extract foreign objects inside the charging port. Finish by blowing air into the port to force out the remaining dirt.
Also, you must clean the pin of the cable to remove dirt and corrosion. For this, use an anti-static brush or new toothbrush and a little alcohol. Remember to wipe it with a dry cloth once you’re done.
Read Also: What causes an iPhone battery to swell?
5. Update iOS
If the error message is because of a software bug or glitch, then an iOS update will solve the problem. To update to the latest iOS version, follow the steps below:
- Launch the “Settings” app.
- Tap on “General”.
- Go to “Software Update” and look for available updates.
- Download and install the update.
- You should enable automatic updates to save yourself from the manual update hassle. The iPhone will notify you before installing any new updates.
6. Enable airplane mode
For this fix, use the following guide:
- Connect the accessory to your iPhone.
- Dismiss or ignore the error message when it appears.
- Enable Airplane mode on your iPhone.
- Switch off your iPhone, wait for one minute then turn it On.
7. Ensure the accessory is compatible
When dealing with a new accessory, make sure it’s compatible with your device. There are accessories that are specifically for certain iPhone models.
8. Check the power adapter
The error message could spring from your iPhone’s power supply unit. Either the adapter is not working or the USB port doesn’t provide enough power to charge the iPhone.
In that case, you’ll have to change the adapter or try and use alternative charging options like the power bank.
9. Inspect your accessory
If your accessory is MFi-certified but still gives you the “accessory may not be supported” error, then it could be due to damage. Inspect the cable for physical damages or any form of wear and tear.
To be sure, try and use another MFi-certified accessory.
10. Talk to Apple Support
At least one of the troubleshooting solutions above will help you get rid of the error message “this accessory may not be supported”. However, if it still appears then you should reach out to Apple Support. They’re in a better position to diagnose the issue and offer durable solutions.
With an AppleCare plan, you could get a replacement accessory at no cost. Talk to the experts and let them inform you about your options.
To wrap up, we hope one of the fixes resolves the “accessory may not be supported” error on your iPhone. You can share your experience with us and feel free to ask any questions related to the problem.