If you have connected your iPhone or iPod to your computer using a USB cable and Windows Explorer doesn’t recognize it, there could be a couple of issues causing this problem. In this post, I will show you how to diagnose and fix the iPhone not showing up in Windows Explorer issue so that you can access your iPhone or iPad storage easily without using iTunes.
First of all, you may want to check the USB cable you are using to confirm that it works. If you have iTunes on your computer, check if you iPhone shows up when connected. You should also unplug any accessories and reboot your iPhone, iPad, or iPod before you retry. If the problem persists, use the following methods:
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Reinstall Apple Mobile Device USB Drivers
- Disconnect your iPhone, iPad, or iPod from your Windows PC and then reconnect it
- Close iTunes if it opens
- Open File Explorer on your computer
- Go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
- Right click on usbaapl64.inf if your computer is 64 bit or usbaapl.inf for 32-bit computers
- Click on install
- Follow the installation wizard to complete the installation process
- Disconnect your iOS device
- Restart your computer
- Reconnect your iOS device
- Open File Explorer
Once you open file explorer, you should see your iPhone, iPad, or iPod’s storage listed. If not, you should use the following method.
Repair the Apple Mobile Device USB Driver
- Press Win + R on your Windows PC to open the Run command
- Enter devmgmt.msc in the window that appears
- Click OK and the Device Manager will open
- Go to Universal Serial Bus Controllers
- Check for the Apple Mobile Device USB Driver
- Right click on it and select properties to find out if it is working properly
- If yes, right click again and update the driver
- Try disabling and enabling if it doesn’t work
- Finally, uninstall and reinstall if it still doesn’t work. You should also uninstall and reinstall the latest version of iTunes if available on your computer.
- Each time unplug your iOS device and reconnect it to see if it works
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By the end of this second method, your iPhone, iPad, or iPod should be working. If it neither responds nor shows up on the Device Manager, then you should change your USB cable.
Additionally, make sure you tap Trust This Computer if such a message appears on your iOS device when connecting it to a Windows computer.
If you see an exclamation mark next to your Apple driver in Device Manager, you should re-install the Apple Mobile Device USB Driver and restart your computer before you reconnect your iPhone, iPad, or iPod.