You are trying to sync your music between iTunes and your iPhone when some iTunes songs appear greyed out with a dotted circle. The songs wouldn’t play anymore and can’t be synced. No matter what you do, the affected songs just won’t react to any commands. In this article, I am going to show you steps to follow in order to fix the grey dotted circle issue on iTunes.
Delete songs with dotted circles then sync iTunes
There could be a connection glitch between your iPhone and iTunes servers. To solve this issue, follow the steps below:
- Open iTunes on your iPhone and back up all songs
- Find the affected songs with grey dotted circles, tap and hold, then select Delete From Library on the pop up that appears
- Delete all greyed-out songs
- Press the Sync button on iTunes
- Wait for the previously deleted songs to be restored
Once you complete this method successfully, you should see all the previously deleted songs appear on iTunes. They won’t be grey and they won’t have a dotted circle around them.
Read Also: iTunes won’t start correctly? Do this
Delete and add the songs on Windows PC
If this problem occurs while on Windows PC, follow these steps:
- Open iTunes and select all songs with the dotted circle
- Right click to delete all of them
- Go to your iTunes Library (usually in the Downloads folder if you didn’t create yours manually)
- Drag and drop your music to iTunes and wait for the files to be uploaded
Get enough memory space
Check to see whether your iPhone has enough memory or it is out space. Although this does not often happen, just make sure this is not the reason causing the grey dotted circles.
If your iPhone does not have enough memory space, the music synced could then have grey dotted circles since there is nowhere to store them.
Clear up space by deleting unnecessary files like photos, videos, and any data that might be taking space yet you don’t need it. Here is a comprehensive guide for freeing up space on your iPhone.
Check iTunes Settings
There is a setting in iTunes that when switched on can cause these grey dotted circles on your songs.
- Right-click on the affected file
- On the menu, you will find “Check Selection” click on it or tick the selection.
Reauthorizing your music
It is possible for iTunes to have unauthorized your music. When it happens, then the purchased iTunes songs are greyed out with dotted circles.
You need to de-authorize your computer and re-authorize it again.
On the Store Menu of iTunes on top of iTunes window, you will see de-authorize. Click on it to de-authorize your computer.
- Sign out of iTunes
- Restart the computer
- Log in to iTunes
- Re-authorize the computer
Apart from addressing the greyed-out music, the process will solve other problems concerning iTunes that you might not have been aware of.
If you are wondering ‘what does the dotted circle mean next to a song in iTunes?’ or how to remove the grey dotted circle next to your songs on iTunes, then I hope this guide has helpful to you. On the other hand, if the grey dashed circle doesn’t go away or your songs still remain grey after applying these fixes, let us know.
Alex is an IT technician who shares his experiences with Apple devices occasionally. He has a collection of Apple devices (from iPhone 4) and has recently started trying out Android.
IG: @I M_Alex