How to fix the poor connection error on FaceTime

FaceTime is a very innovative communications platform by Apple Inc. It provides an opportunity for family and friends to connect via video and chat.

Sometimes, you may experience a poor connection error on FaceTime, as with everything technology. In this article, we will be looking at five solutions to try out when you have a poor connection on FaceTime. We’ll also explain how to apply these fixes.

Before you try out these fixes, make sure you can tell whose connection is faulty during a FaceTime call.

1. Check if FaceTime is down

If your Wi-Fi is working perfectly, but your FaceTime won’t connect, it could indicate that the company’s servers might be down.

Before making any changes on your Mac or iPhone, confirm that FaceTime is working from the Apple System Status page. To do this;

  • Open the browser on your iPhone or Mac
  • Visit
  • Search for FaceTime to see if there is an issue. If there is none, you can proceed with the other solutions below. If there is an issue, hold until the company can resolve it.

2. Check your internet connection

If you are on FaceTime and you get a poor connection notification on your screen, you may want to look at your internet connection. Since FaceTime is a video and chatting application, it tends to use a lot of bandwidth and needs a fast Wi-Fi connection.

This can be resolved by;

  • Moving closer to your router. Obstacles such as thick walls may cause a signal blockage.
  • Check to see if there are other gadgets in use simultaneously. These include live radio, games, or live streams.
  • Your microwave can also temporarily interfere with the connection, so check to see if it is in use.
  • If none of the above occurs, you may consider switching off your router for a minute or so and turning it back on.
  • You can also check with your internet provider if they are experiencing some downtime.

3. Update FaceTime or MacOS

FaceTime on Apple

As with most tech companies, Apple will make periodic updates on their applications, as they seek to provide better services in a competitive market.

You may need to check that you are not using an older version of your FaceTime software or the operating macOS. Ensure you are up to date by:

  • Clicking on the system preference and software updates.
  • If an update is available, click on the update now option.

4. Restart FaceTime

Sometimes your FaceTime may fail immediately or drop calls unexpectedly. When this happens, a simple restart may be enough to clear the cache and rid the system of bugs;

When using FaceTime over cellular data, ensure that it has been set on for FaceTime, by going to Settings > Cellular Data > Activate FaceTime. Confirm that FaceTime is toggled on and that your Apple ID, Email, and phone number are all correct.

Read Also: What to do when water damage affects Face ID

5. Turn airplane mode on, then off

As we have seen, most of the issues affecting the performance of FaceTime revolve around poor connectivity. Turning airplane mode on and off may just do the trick.

This is how to go about it;

  • Go to Settings and select Airplane Mode.
  • Turn on Airplane Mode to disable wireless radio features.
  • Reboot your iPhone, this will clear any corrupted temporary network and junk files.
  • Once the reboot is done, return to settings, go to Airplane Mode and switch off.
  • Log on to FaceTime and see if anything changes.

Hopefully, the methods above have helped fix the poor connection error on FaceTime. If all these suggestions fail, contact the Apple Support team. They will help figure out the problem and solve it for you.

Read Also: FaceTime camera is not working? How to fix