Snap Map is not working? Here’s why, and the fix

Snap Map is a Snapchat interactive map application that allows friends to connect and share their activities. You can share pictures from locations you’ve visited on the Stories collection.

This would be particularly interesting for people who love traveling as they get to explore places and sites they would like to visit vicariously through the posts of others.

You may find that you can’t update your status, cannot see your friend’s location or the location is not updating. This could mean that Snap Map or Snap Chat Map is not working.

5 ways to fix Snap Map when it is not working

here are a few fixes you may want to try:

1. Update the app

To improve on service provision, Snapchat will add new features to the app, by releasing updates via the Play Store or App Store.

You should, therefore, ensure the app is updated. For iOS users, go to App Store > Profile icon, find Snapchat then click Update. For Android users, go to Play Store > Menu > My Apps & Games, search for Snapchat then click Update.

2. Update your phone’s operating system

Phone companies update their operating systems often, so if you are using Android or iOS, ensure your handset is updated.

To update iOS, go to Settings > General > Software Update. If you are using Android, go to Settings > System > System Update.

Read Also: What does “in a group with you” mean on Snapchat

3. Ensure you have a stable internet connection

You will need a strong internet connection for Snapchat to load the stories without a hitch.

Check that your router is properly connected to a power source to allow it to work at optimum

4. Check if Snapchat servers are working

You may find that Snapchat servers are down, probably during routine maintenance or depending on the level of activity going on, hence it’s not working.

In this case, there is nothing you can do other than to wait it out. However, if the servers are not down, then try the other solutions below.

3. Restart the Snapchat app

Snapchat app

Rebooting the Snapchat app may be the solution you need. It could be that Snapchat was not initiated correctly, causing some complications and temporary issues.

Follow these steps to restart your app:

On Android devices

  • Go to Settings
  • Click Application Management
  • Select Snapchat
  • Tap on Force stop.

On iOS

  • Delete Snapchat from recent Apps
  • Relaunch from the home page.

Read Also: How to use two or more filters on Snapchat

4. Clear cache

The cache is a collection of data about the way you are using the app. Over time the cache eats up a large chunk of your phone’s memory, leading to problems while using Snapchat.

The good news is that this in no way affects the data stored. It just syncs the app with the server once duplicate files are deleted.

Here is a step by step guide on how to clear cache

  • Start the Snapchat app.
  • Select your profile icon.
  • Select the Settings icon.
  • Tap on Account Action, then Clear Cache.

5. Uninstall and Reinstall Snapchat

You have tried everything and it all seems to be failing. We recommend Uninstalling and reinstalling Snapchat. It takes care of any errors, stops any corrupted files that could affect the running of Snapchat

To uninstall;

  • Go to the Snapchat app on your device.
  • Tap and hold the app icon.
  • Select uninstall or delete the app

To reinstall;

  • Go to Play Store, or App Store depending on the phone you’re using.
  • On the search bar, look for Snapchat
  • Install
  • Open the downloaded app and key in your login information

Are wondering when Snap Maps updates, it is good to know that, unlike Google Maps, Snapchat does not work in the background.

All updates will therefore happen once you log on to the app. It is always important to ensure that the location settings on your device are activated before you go on Snapchat, for accurate updates.


Snap Map story is a revolutionary way of living vicariously through the experiences of others. Hopefully, the fixes above have worked, and you are able to use the feature in your Snapchat app. But if Snap map is not working after you’ve tried all these, then you need to contact the company for additional assistance.

Read Also: Snapchat black screen with a white line? How to fix