Sound not working on Snapchat? How to fix

In this millennial era full of social media influence, Snapchat is among the most popular social media, next to Instagram and Twitter. Its unique filters, videos, and photos are most loved by its users. In some cases, however, you may discover that there is no audio in your recorded snap videos.

It is frustrating to view videos or stories without any sound. If you are experiencing such a problem, this article is what you need. You will learn why sound is not working on Snapchat and easy step-by-step procedures on how you can fix it. 

How to fix Snapchat sound issues

Whether the sound isn’t working or you can’t increase the volume when using Snapchat, these troubleshooting tips should come in handy:

1. Check if your phone is on silent mode

It may seem pretty obvious, but this is the most common reason why there is no sound on your Snapchat videos. People tend to forget that their phone is on silent or vibration mode by accident or you forgot to turn it off. There is no sound from the snap videos or any other app when the phone is on silent mode.

You can fix this by turning off the silent mode in the Settings menu. You can also disable it on the notification panel when you scroll down the screen.

2. Fix the app’s permission

Another reason why there is no audio from your Snapchat videos because the app has been restricted microphone access. You can fix this using the following steps in an Apple device:

  • Go to Settings.
  • Select to Privacy.
  • Go to Microphone.
  • Turn on the toggle that is next to the Snapchat option.

In an Android phone, you should follow the following steps:

  • Go to Settings.
  • Go to Privacy.
  • Tap on Permission.
  • Tap on Microphone.
  • Tap on the Snapchat option and select the option Allow to enable access to the microphone.

3. Turn up the phone’s volume

You can check whether the device’s volume is low by pressing the Volume Up button on the right side of the phone. By doing so, you will get sound on Snapchat videos and stories.

4. Restart your phone

Your videos may not have sound because your phone’s RAM is excessively used. It could also be that the application has not loaded correctly. A simple reboot will fix this minor issue. 

For an Apple device, you can restart it by doing this:

  • Press and release the Volume Up button.
  • Press and release the Volume Down button.
  • Press the Power button until the Apple logo appears on the screen.

You can restart an Android phone by simultaneously pressing the Power and Volume down button until a restart notification appears on the device. Tap on it and wait for the phone to restart.

5. Turn off Bluetooth


Your device may have unknowingly been connected to a Bluetooth speaker or device such as your AirPods. The problem comes in when recording videos since it requires a Bluetooth speaker to record. It may also be playing sound from a Bluetooth device that is not near you.

In this case, you should turn off Bluetooth. You can turn it off at the notification panel that appears as you scroll down the screen or:

  • Go to the Settings app.
  • Select Bluetooth.
  • Switch off the Bluetooth toggle on the right side.

6. Reinstall or update your Snapchat app

The reason behind your Snapchat audio not working maybe because the application is outdated. It may experience glitches and bugs. To update the app, go to the Google Play Store for Android users and App Store for Apple users. Next, tap on the Snapchat app and select update.

You can also choose to delete the application and reinstall it. Either way, your account will not be deleted and all your videos and photos will remain the same. 

Turn up the volume

The issue where sound is not working on Snapchat is minor and easy to solve. If the above troubleshooting methods do not work, you can contact the Snapchat customer service via email. Remember to provide all the information regarding the issue so that Snapchat can help you solve it. 

If you suspect that your device has a problem, contact a phone repairer to diagnose the problem and fix it. Once fixed, you will hear the audio on your videos and stories clearly and audibly.