Why Snapchat sound is not working and how to restore it

In this millennial era full of social media influence, Snapchat is among the most popular social media, next to Instagram and Twitter. Its users most love its unique filters, videos, and photos. In some cases, however, you may discover no audio in your recorded snap videos.

It is frustrating to view videos or stories without any sound. If you are experiencing such a problem, this article is what you need. You will learn why sound is not working on Snapchat and easy step-by-step procedures to fix it. 

How to fix Snapchat sound issues on videos

Whether the sound isn’t working or you can’t increase the volume when using Snapchat, these troubleshooting tips should come in handy:

1. Check if your phone is on silent mode

Silent mode on iPhone

It may seem obvious, but this is the most common reason for no sound on your Snapchat videos. People tend to forget that their phone is in silent or vibration mode by accident, or they forget to turn it off. There is no sound from the snap videos or any other app when the phone is in silent mode.

You can fix this by turning off the silent mode in the Settings menu. You can also disable it on the notification panel when you scroll down the screen.

Read: What is “explore activity” on Snapchat?

2. Fix the app’s permission

Another reason why there is no audio from your Snapchat videos because the app has been restricted microphone access.

You can fix this using the following steps on an Apple device:

  • Go to Settings.
  • Select Privacy.
  • Go to Microphone.
  • Turn on the toggle that is next to the Snapchat option.

In an Android phone, you should follow the following steps:

  • Go to Settings.
  • Go to Privacy.
  • Tap on Permission.
  • Tap on Microphone.
  • Tap on the Snapchat option and select the option Allow to enable access to the microphone.

3. Turn up the phone’s volume

You can check whether the device’s volume is low by pressing the Volume Up button on the phone’s right side.

By doing so, you will get sound on Snapchat videos and stories.

4. Restart your phone

Your videos may not have sound because your phone’s RAM is excessively used. It could also be that the application has not loaded correctly. A simple reboot will fix this minor issue. 

For an Apple device, you can restart it by doing this:

  • Press and release the Volume Up button.
  • Press and release the Volume Down button.
  • Press the Power button until the Apple logo appears on the screen.

You can restart an Android phone by simultaneously pressing the Power and Volume down buttons until a restart notification appears. Tap on it and wait for the phone to restart.

Read: Why Snap Stories is not loading on your phone

5. Turn off Bluetooth


Your device may have unknowingly been connected to a Bluetooth speaker or device like your AirPods. The problem is when recording videos since it requires a Bluetooth speaker. It may also be playing sound from a Bluetooth device that is not near you.

In this case, you should turn off Bluetooth. You can turn it off at the notification panel that appears as you scroll down the screen or:

  • Go to the Settings app.
  • Select Bluetooth.
  • Switch off the Bluetooth toggle on the right side.

Read: How to record audio from an iPhone to a Mac?

6. Reinstall or update your Snapchat app

The reason behind your Snapchat audio not working may be that the application is outdated. It may experience glitches and bugs. To update the app, go to the Google Play Store for Android users and App Store for Apple users. Next, tap on the Snapchat app and select update.

You can also choose to delete the application and reinstall it. Either way, your account will not be deleted, and all your videos and photos will remain the same. 

Turn up the volume

The issue of sound not working on Snapchat is minor and easy to solve. If the above troubleshooting methods do not work, you can contact Snapchat customer service via email. Remember to provide all the information regarding the issue so that Snapchat can help you solve it. 

If you suspect your device has a problem, contact a phone repairer to diagnose and fix it. Once fixed, you will hear the audio on your videos and stories clearly and audibly.

Read: How to troubleshoot the Google Chat app