T-Mobile app keeps stopping? Troubleshooting guide

When trying to send a message using the T-Mobile app, you may notice a pop-up notification appears on the screen saying, “T-Mobile keeps stopping.” It means that your app has a software problem.

In this article, you will learn why your T-Mobile app keeps crashing and troubleshooting tips to fix it.

How to troubleshoot the T-Mobile app that keeps stopping

Your T-Mobile app may crash or stop because it is experiencing software problems. We shall highlight the solutions you can try to fix the problem.

1. Restart your device

The most common reason your T-Mobile app keeps crashing is the software’s glitches and bugs.

Restarting your phone is the easiest and surest way of resolving this issue. By doing so, the app is forced to clear its cache, data, and glitches.

READ: 7 best encrypted messaging and calling apps for iPhone

2. Clear the app’s cache and data

Your T-Mobile app may be crashing because of too much cache data. Many cache files and data build up when you use an app for a long time. They tend to cause software issues such as the frequent crashing of an app.

To solve this, you need to clear the cache files and data using the following steps:

  • Go to your device’s Settings app.
  • Scroll down the Setting menu and select Apps.
  • In the app list, tap on the T-Mobile app option.
  • Scroll down and select Storage.
  • Select Clear Data and tap on Clear Cache.

Once you have completed this, you can restart your phone and try to open the app.

3. Your phone’s storage is full

Most of the time, when an app unexpectedly crashes or stops, the phone’s memory storage is usually mostly full. If your smartphone is old and has a lot of apps and media, the phone’s memory is full. 

You can troubleshoot the T-Mobile app by deleting some unused apps on your phone. You should also perform a phone cleaning of any files and media that are not in use. When you do this, the phone’s performance will significantly increase and eventually solve the issue.

READ: How to record an incoming call on iPhone without an app

4. Outdated T-Mobile app

Your T-Mobile app keeps shutting down because it is not updated with the latest version. An outdated app will frequently crash or stop working. Troubleshooting this issue is easy since it involves updating your app to the latest version.

Here is how to update the T-Mobile app on an Android device:

  • Tap on the Google Play Store app.
  • Type the T-Mobile app on the search bar and press enter.
  • Finally, tap on the T-Mobile app option.
  • There will be an Update option if there is a new version for the app. Tap on it. 

It will automatically download and update your current app.

Below are steps on how to update your T-Mobile app on an iOS device:

  • Tap on the Apple App Store.
  • Type the T-Mobile app on the search bar and press enter.
  • Finally, tap on the T-Mobile app option.
  • There will be an Update option if there is a new version for the app. Tap on it. 

5. Update your phone’s system

You may have updated the app, but it keeps stopping and crashing. Your phone’s outdated operating system conflicts with the T-Mobile app.

You can check whether your system has an update in the Settings app, and if it does, tap on Download and Install.

Closing words

The T-Mobile app is useful for accessing the network’s services, such as changing the network’s name and password, changing your data plan, or limiting connected devices. However, like any other software application, the T-Mobile app stops for several reasons.

The app may be experiencing glitches or bugs, or the phone or the app itself may be outdated. If the phone’s memory storage is full, clean off the unnecessary files and apps. Also, ensure that the app and phone system are updated to the latest version to avoid frequent crashes.

READ: 8 ways to fix a call that is failing on iPhone